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Support
Your memoir matters to us. Here is how to get unstuck, reach a person, and manage your plan.
Start with the FAQ
Setup, recording, sync, photos, publishing, and family memoirs. Most questions are answered here already.
Read the FAQContact us
A person reads every message. Tell us what happened, what device you are on, and your iOS or macOS version, and we can help faster.
Open the contact pageManage your subscription
App Store purchases are managed in your device Settings under Subscriptions. Direct purchases are managed on your billing page.
Open billingPrivacy and terms
What we collect (very little), what we never touch (your stories), and the terms that govern the service.
Read the Privacy PolicyGood to know
Your stories live on your own devices first. If something goes wrong with the app or a subscription, your recordings, photos, and text are not at risk; they stay in the app on your iPhone, iPad, or Mac.
When you write in, include the device you are using, the iOS or macOS version, and what you expected to happen. A screenshot helps. Never include the private text or audio of a story; we do not need it and will not ask for it.